Case studies

Real projects, measurable outcomes. Explore how we partner with organizations across East Africa.

LogisticsCoastal Logistics Group

Digitizing port logistics for East African trade

A unified operations platform replacing spreadsheets and phone calls with real-time shipment tracking across Mombasa port corridors.

Challenge

Coastal Logistics managed 200+ daily shipments using disconnected spreadsheets, WhatsApp groups, and manual status updates. Delays were common and clients had no visibility into their cargo.

Solution

ESSEM designed and built a web platform with driver mobile views, automated status notifications, and a client portal — integrated with existing accounting tools.

45%

Faster status updates

30%

Reduction in support calls

Client portal adoption

6 mo

Time to launch

“We went from chasing updates on WhatsApp to giving clients a live dashboard. ESSEM understood our operations on the ground in Mombasa.”
— Operations Director, Coastal Logistics Group

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