Privacy Policy

Who we are

ESSEM Digital Innovations (Mwembe Tayari, Mombasa) provides software development, ICT support, and digital services. This policy explains how we handle information when you visit our website or contact us.

Information we collect

When you use our contact form, we may collect:

• Your name, email, project type, budget range, timeline, and message
• Whether you opted in to marketing communications (optional checkbox)
• Basic technical data such as browser type (via standard server logs)

Cookies and analytics

Our website uses cookies — small text files stored on your device — to provide core functionality and, with your consent, to understand how the site is used.

• Essential cookies — required for basic operation, including remembering your cookie preferences.
• Analytics cookies — optional. If you accept them, we use Vercel Analytics and Google Analytics (GA4) to collect anonymized usage data (such as pages visited, traffic sources, and general usage patterns). We do not use advertising or cross-site tracking cookies such as the Meta (Facebook) Pixel.

You can accept, reject, or change your cookie choices at any time using the cookie banner or the “Cookie settings” link in the site footer.

Newsletter & marketing

If you subscribe to our newsletter, we collect your email address and record your explicit consent to receive marketing communications from us, including:

• Newsletters and industry insights
• Service updates and announcements
• Promotional offers related to our digital services

We store the date and source of your consent. Marketing emails are sent through our email platform (such as Brevo or Mailchimp). We do not sell your email address to third parties.

You can unsubscribe at any time using the link in each email or by contacting us at contact@essemdigital.com.

Cookie consent vs marketing consent

Accepting analytics cookies on our cookie banner allows us to understand how visitors use the website. It does not automatically add you to marketing lists. Marketing emails are only sent if you separately opt in via the newsletter form or another explicit signup.

How we use your information

• To respond to your inquiries and provide requested services
• To send newsletters and marketing communications you have opted into
• To improve our website and communications
• To comply with legal obligations where applicable

We do not sell your personal information to third parties.

Data retention

We retain contact form submissions only as long as needed to respond to your inquiry and maintain a reasonable business record, unless a longer period is required by law.

Your rights

You may request access to, correction of, or deletion of your personal data by contacting us at contact@essemdigital.com.

Contact

ESSEM Digital Innovations
Mwembe Tayari, Mombasa
contact@essemdigital.com · +254 728 210 962